I'm a pretty new Lussier's customer. I used to go to Ruddy's, but Ruddy Sr. retired and they closed.
- Lussier's fit me in last minute before Christmas for an oil change and a check-engine light diagnosis (though I had never contacted them before) to confirm my Saturn was safe to make a long drive for the holidays. Mike wrote up a (surprisingly low) estimate for the check-engine light issue (bad catalytic converter) and told me the car was safe to drive but would need to be fixed before it could pass another inspection. They just had me pay for the oil change and wouldn't take anything for the diagnosis and estimate.
- So, a week ago the Saturn was totaled (thanks a lot, hit-and-run driver)... I called Lussier's and offered to pay for the diagnosis and estimate (as now the repair will never get done), but again they wouldn't take my money.
- Today I test-drove a Toyota for sale (to replace totaled car) and liked it. I called Lussier's to see what a good time for them would be to look it over (I am not a car-savvy person), and they told me I could bring it right over! They looked it over thoroughly and test-drove it themselves, in the process discovering some issues that the seller hadn't known existed (and that would have been problems for me). To my surprise, again they refused payment.
Ben and Mike (the two I have dealt with directly thus far) have both been really patient and clear in explaining what the problems have been with the two vehicles I brought there.
When I finally purchase a car, I will be bringing it to Lussier's for all work. I have had horrible experiences with dealerships in the past, so it is worth the longer drive from home to get to a mechanic shop that is honest and doesn't talk over your head.
(I am cross-posting this on Google. It's hard to find good mechanics, so every bit helps. :) )